Statute

ONLINE STORE REGULATIONS

The online store operating at www.e-doggy.pl is operated by MATHILDE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office in Kołobrzeg, at ul. Witkowice 1, 78-100 Kołobrzeg, entered into the National Register of Entrepreneurs maintained by the District Court in Koszalin, 9th Commercial Division of the National Court Register under the KRS number: 0001182819, Tax Identification Number (NIP): 6711867819, National Business Registry Number (REGON): 542199358, hereinafter referred to as the "Seller".

You can contact the Seller:

by phone: +48 883 333 022 (Store opening hours 8am-3pm on weekdays, charges apply as for a regular telephone call, in accordance with the tariff package of the service provider used by the Customer),
using the e-mail address – contact@e-doggy.eu.

§ 1 GENERAL PROVISIONS

The following meanings are established for the words:
1. REGULATIONS – these regulations,
2. CUSTOMER – a natural person, legal person or organizational unit without legal personality but with legal capacity, who places an Order in the Online Store under the terms and conditions set out in these regulations,
3. ENTREPRENEUR WITH CONSUMER RIGHTS – a natural person with entrepreneur status, entered into the CEIDG register, placing an order as part of their business activity, but without any connection to the professional nature of that activity. This status applies only to customers whose place of delivery or registered office is in Poland.
4. CONSUMER – a Customer who is a natural person who uses the Online Store for purposes not directly related to his or her business or professional activity,
5. GOODS, PRODUCT – a movable item presented in the Online Store to which the Sales Agreement applies,
6. SALES AGREEMENT – a contract for the sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer, using the Store's website,
7. ONLINE STORE (STORE) – an online service available at www.e-doggy.pl , through which the Customer can place an Order,
8. ORDER – a declaration of will of the Customer clearly specifying the type and quantity of Goods, directly aimed at concluding a Sales Agreement.
The Store's business is to sell products currently in stock and to enable Customers to place orders for the products offered via the website. This service is available after Customers register and log in to the Store, or by completing a correctly completed Order form without logging in. The Store allows customers to browse the Store's product range free of charge on the product pages.
The sale takes place via the Internet between the person placing the Order as the buyer and the Store as the Seller.
Every Customer purchasing products offered by the Store is obliged to read the content of these Regulations.

§ 2 TECHNICAL CONDITIONS FOR PLACING ORDERS

Technical requirements necessary to use the Store services:
1. Internet connection,
2. correctly configured browser,
3. a current, active and correctly configured e-mail account,
4. Cookies and Java Script enabled
5. program for reading PDF files.
If the Customer uses hardware or software that does not meet the technical requirements specified above, the Store does not guarantee the proper functioning of the website and reserves that this may have a negative impact on the quality and course of the Order placement procedure.
The Customer is prohibited from providing illegal content, including in reviews of Products.
The Store ensures that all reviews of Products offered in the Store come exclusively from Customers who have purchased the Product. To this end, the Store limits access to the Product review and rating form only to Customers who have an active customer account within the Store and whose purchase of the Product is recorded in their order history. Customers who have purchased the Product without registration also have access to the review form. Such Customers will receive a special link in the Order confirmation email, allowing them to access the Product review and rating form.
The Customer may subscribe to the Store's newsletter, which is a periodic mailing of information about the Store's products and services. To subscribe, the Customer enters their email address in the newsletter form located on the Store's website, simultaneously confirming consent to the processing of their personal data for this purpose and to receive promotional content at the provided email address. The Customer may unsubscribe from the newsletter at any time. To do so, the Customer is asked to submit a statement of withdrawal via the Store's email address: meow@meowbaby.eu or by selecting the unsubscribe link in the email delivered with the newsletter.

§ 3 REGISTRATION

Registration in the Store is free of charge and optional.
Registration in the Store is based on a properly completed registration form, in which the Customer provides the necessary identification data (first name, last name), email address, and password; acceptance of the current Store Terms and Conditions; and a declaration of consent to the processing of personal data to the extent necessary for the proper fulfillment of Customer Orders. Account registration can also be completed by checking the appropriate box during the Order placement process. A message confirming account creation will be sent to the Customer's email address provided in the registration form. Upon receipt of the message confirming registration, an account management agreement is concluded between the Customer and the Store.
After registering in the Store, logging in is done using the data provided in the registration form or changed based on the Customer's subsequent request.
Registration and logging into the Customer's account may also take place in such a way that the Customer links his or her Facebook or Google account with the Store account by clicking the appropriate button during the registration or login process and following the on-screen instructions from the provider of the linked account in order to properly register or log in.
To delete a Customer's account from the Store (termination of the contract), please send an email requesting account deletion to meow@meowbaby.eu, providing the identifying information of the Customer currently registered with the Store. This does not apply to situations in which the Store is currently processing an Order placed by the Customer. In such a case, the termination of the contract will take effect upon completion of the Order in question.
The Store allows you to place Orders without registering or logging in. To do this, each time you place an Order, you must complete an electronic form by entering the data required by the Store for identification and the conclusion and performance of the Sales Agreement (name and surname, email address, optional telephone number, and delivery address). The Customer must accept the current Terms and Conditions, along with a declaration of consent to the processing of personal data for the purposes of the Order. Failure to register with the Store means you do not have a Customer Account, which allows access to automatic Order tracking.

§ 4 ORDERS

Information about the products available in the Store constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
By placing an Order, the Customer is inviting the Customer to enter into a sales contract for the ordered Products in the Store. The Product ordering process begins with confirmation of the service features via the Product Page. The Customer is informed about the estimated order fulfillment time, product availability, price, payment methods, and possible delivery options. To receive the Product, the Customer is required to provide their address details or verify them if they have previously registered an account. Before placing the Order (by using the "Order and Pay" button), the Customer confirms that they have read these Terms and Conditions and consent to the processing of their personal data for the purposes of the Order.
The Store's confirmation of Order acceptance sent to the email address provided by the Customer constitutes acceptance of the invitation referred to above. If, before confirming the Order (using the "Order and Pay" button), the Customer terminates the service and leaves the Store, the contract will not be concluded.
A Customer making a purchase as an entrepreneur is obliged to provide their Tax Identification Number when placing an Order, otherwise it is assumed that they are making a purchase as a Consumer.
The assessment whether the Customer who is an entrepreneur entered in the CEIDG register has the status of an Entrepreneur with consumer rights is made by the Store in relation to an individual case and based on any declarations made by the Customer in the course of ordering Products.
To place an Order, the Customer must select the products available in the Store, the delivery method, the payment method, and the delivery address. Selection is made by selecting the product and adding it to the shopping cart.
The Customer may select an unlimited number of Products for the Order from the quantity of a given Product available for Orders, and after proceeding to the Cart, the Customer will receive a summary of the selected Products. If the number of Products is limited, the Store will indicate this on the product page.
If the Products covered by the Order are unavailable in the warehouse, from the Store's suppliers, or for other reasons, and the Customer's Order cannot be fulfilled, the Store will notify the Customer no later than 14 (fourteen) days from the date the Order is placed. In such a case, the Customer has the right to decide whether to consent to the Order being fulfilled within the period proposed by the Store or to withdraw from the contract. If a portion of the Order referred to above cannot be fulfilled, the Customer will be informed of the Order status and will decide on the method of its fulfillment. The Customer can choose between:
1. partial fulfillment - the Customer's choice of this option results in the fulfillment of the Order for only the available Products;
2. cancel the entire Order (withdrawal).

In the event of withdrawal from the contract, the Store will refund the Customer the amount paid. Notification will be sent to the email address provided by the Customer in the Order or registration form. If no decision is made within 7 (seven) days of notification, the Order will be canceled for the unavailable Products.

9. Maximum order processing time: 21 business days.

§ 5 PRODUCT PRICE AND PAYMENT METHODS

The price listed for each Product is binding at the time the Customer places an Order. The prices of the Goods displayed on the Store's website include VAT (if applicable due to the delivery location) and exclude shipping costs. The price may include an individually calculated discount or rebate, automatically assigned to the Customer – this information is included in the Order summary.
Delivery of goods takes place in the following variants offered in the Store:
1. via a courier company.
Information about delivery costs is available during the ordering process before placing the Order.
Delivery costs will be included in the prices of the Products depending on the goods ordered and the Customer's choice of delivery method when placing the Order.
The Seller provides the Customer with the following payment methods for the Products:
1. Traditional transfer,
2. Electronic payments and card payments via DotPay/Przelewy24.pl - payments are handled by PayPro SA (PayPro), with its registered office in Poznań, ul. Kanclerska 15 (60-327), KRS 0000347935, NIP number 7792369887, entered into the register of national payment institutions maintained by the Polish Financial Supervision Authority under the number UKNF IP24/2014.
3. Deferred payments via PayPo - payments are processed by PayPo Sp. z o. o. with its registered office in Warsaw, Domaniewska 39 Street (02-672 Warsaw), entered into the register of entrepreneurs maintained by the District Court for the capital city of Warsaw in Warsaw, XIII Commercial Division of the National Court Register under KRS number 0000575158, with the share capital of PLN 1,075,650, Tax Identification Number (NIP): 521-37-05-997, Regon: 362485126. The company is entered in the Register of Lending Institutions under number RIP000135 and the Register of Small Payment Institutions under number MIP43/2019 maintained by the Polish Financial Supervision Authority.
4. Deferred payments via the Alior Bank Online Installments service - payments are handled by Alior Bank Spółka Akcyjna with its registered office in Warsaw at 38D Łopuszańska Street, entered under the KRS number 0000305178 into the Register of Entrepreneurs maintained by the District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register; Tax Identification Number (NIP) 1070010731; share capital and paid-up capital: PLN 1 305 539 910.
5. Electronic payments via the PayPal virtual wallet system - payments are handled by PAYPAL POLSKA SPÓŁKA Z OO KRS: 0000289372, NIP: 5252406419, REGON 14110822500000 with its registered office at: ul. Emili Plater 53, 00-113 Warsaw.
6. Cash on delivery payments in cash or by card (depending on the technical capabilities of the courier).
7. Payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro. The online payment service provider is AutoPay SA
If an Order is placed and a payment option other than cash on delivery is selected and payment is not received within fourteen (14) days, the Order will be canceled. If payment is not received within three (3) business days of placing the Order, the Customer will receive a payment reminder at the email address provided.
The Order will be shipped within the time specified in the Order confirmation and previously accepted by the Customer, but no later than 30 (thirty) days from the date of the contract. The Store provides the estimated Order shipping time on the product page.
The order will be processed after the Online Store receives confirmation of the correct payment by the Entity executing the payment.

§ 8 COMPLAINTS

The Store is obliged to deliver the goods without defects and to perform all services in accordance with the concluded Agreement.
The goods are in conformity with the contract if, in particular, their:
1. description, type, quantity, quality, completeness and functionality, and in relation to Goods with digital elements – also compatibility, interoperability and availability of updates;
2. suitability for a specific purpose for which it is needed by the Consumer, about which the Consumer informed the Seller no later than at the time of conclusion of the Sales Agreement and which the Seller accepted.
Furthermore, in order to be considered compliant with the contract, the Goods must:
1. be suitable for the purposes for which Goods of this type are normally used, taking into account applicable laws, technical standards or good practice;
2. be present in such quantity and have such features, including durability and safety, and in the case of Goods with digital elements - also functionality and compatibility, that are typical for Goods of this type and which the Consumer may reasonably expect, taking into account the nature of the Goods,
3. be supplied with the packaging, accessories and instructions that the Consumer may reasonably expect to be provided;
4. be of the same quality as the sample or model that the Store made available to the Consumer before concluding the contract, and correspond to the description of such sample or model.
The Store shall not be liable for the lack of conformity of the Goods with the sales contract if the Consumer has been clearly informed that a specific feature of the Goods deviates from the requirements of conformity with the contract specified above and has accepted the lack of a specific feature of the Goods.
The Store is liable for the lack of conformity of the Goods with the contract resulting from improper installation of the Goods if:
1. it was carried out by the Store or under its responsibility;
2. incorrect installation carried out by the Consumer resulted from errors in the instructions provided by the Seller or a third party (in the case of Goods with digital elements).
If the delivered Goods are found to be defective, the Customer may, at their discretion, exercise warranty rights, provided a warranty has been granted, and exercise warranty rights from the Store. Warranty and warranty rights are independent of each other.
If a delivered product or service is found to be defective, the Customer may file a complaint and inform the Store of the observed irregularities, document the irregularities for verification of the concerns, and indicate whether the Customer requests a repair or replacement of the Product. Complaints can be submitted electronically or in writing to the Store's address.
In the case of contracts concluded with Consumers and Entrepreneurs with consumer rights, the Seller is liable under warranty and/or contractual liability for the services provided. This liability is excluded in relation to Customers with other statuses.
The Store will immediately, but no later than 14 days from the date of receipt of the complaint, address the complaint and inform the Customer of the next steps. The Store will immediately notify the complainant of the outcome of the complaint in writing or by email to the email address provided in the complaint.
First of all, the Consumer may contact the Store with a request to repair or replace the Goods with a new one.
If the Store:
1. refused to repair or replace the Goods or failed to bring them into conformity with the contract;
2. the defect persists despite attempts to remove it;
3. the defect in the goods is too significant to be repaired;
4. The Store has informed the Customer or the circumstances indicate that it will not be possible to bring the Goods into conformity with the contract within a reasonable time or without excessive costs.
In such a case, the Customer may demand a price reduction or withdrawal from the contract.
Shipping of Products subject to warranty claims is at the Store's expense, using the shipping method specified by the Store. The Store does not accept cash-on-delivery shipments. In some cases, it is not necessary to ship the Product in question, and the Seller may simply inspect photos provided by the Consumer or Entrepreneur regarding the consumer's rights, which the Consumer will be informed of upon receipt of the complaint.
If the Customer chooses to withdraw from the contract, all payments made by the Customer, including delivery costs, will be refunded immediately, but no later than 14 days from the date the Customer is notified of the Store's positive consideration of the complaint. Refunds for payments made by card or electronic transfer will be made to the bank account from which the payment was made, unless the Customer expressly submits a different refund instruction prior to the refund that does not generate additional costs for the Customer.
In the event of a dispute between the Store and the Customer regarding the validity of the complaint rejection, the Customer who is a Consumer has the right to use out-of-court complaint and redress procedures. The Customer may use mediation or arbitration by submitting an appropriate form to the institution conducting the proceedings – a request for mediation or a request for arbitration. A list of sample institutions, along with their contact details, is available at www.uokik.gov.pl . Furthermore, at http://ec.europa.eu/consumers/odr , Consumers have access to electronic dispute resolution via the EU online platform (ODR platform). This right does not apply to Entrepreneurs with consumer rights.

§ 9 RIGHT OF WITHDRAWAL FROM THE CONTRACT

A Customer who is a Consumer or an Entrepreneur with consumer rights may withdraw from the contract without giving a reason within 14 days of receiving the shipment. They should then submit a declaration of withdrawal from the contract and return the Goods to the Store. To submit a declaration of withdrawal, they can use the withdrawal form provided in the appendix to the Terms and Conditions. The deadline is deemed met if the Consumer or Entrepreneur with consumer rights sends the declaration of withdrawal in writing to the Seller's address or electronically to meow@meowbaby.eu, no later than the last day of the 14-day period. After receiving the declaration of withdrawal in electronic form at the aforementioned email address or postal address, the Seller will immediately confirm its receipt by sending a notification to the e-mail address of the withdrawing party. A declaration of withdrawal from the contract submitted after the aforementioned deadline has no legal effect.
Goods should be returned unaltered and complete, with no signs of use, unless the change was necessary within the scope of ordinary management, i.e., the Consumer or Entrepreneur with consumer rights should handle the Goods with due regard for the possibility of their subsequent return. The Consumer or Entrepreneur is responsible for any diminished value resulting from handling the Goods beyond what is necessary to establish the nature, characteristics, and functioning of the Goods. If the returned Goods are incomplete or show signs of use beyond the scope of ordinary management, the Store reserves the right to refuse acceptance of the shipment or reduce the refund amount by the value of the damaged Goods, at the Store's discretion.
The right of the Consumer or Entrepreneur to withdraw from the contract does not apply if the subject of the Order is, among others, a contract:
1. in which the subject of the provision is a non-prefabricated good, manufactured according to the consumer’s specifications or intended to meet his individual needs;
2. where the subject of the provision are goods which, due to their nature, are inseparably connected with other things after delivery;
The returned Goods must be returned no later than 14 days after withdrawal from the contract, along with a declaration of withdrawal, to the Store's warehouse address, i.e. ul. Witkowice 1, 78-100 Kołobrzeg. The Consumer or Entrepreneur with consumer rights bears only the direct costs of returning the Product to the Store (return costs).
In the event of withdrawal from the contract, all payments made by the Consumer or the Entrepreneur with consumer rights, including delivery costs, will be transferred to the Consumer or the Entrepreneur with consumer rights immediately, but no later than within 14 days from the date of receipt by the Store of the declaration of withdrawal from the contract.
Refunds for payments made by payment card or electronic transfer will be made to the bank account from which the payment was made, unless the Customer expressly submits another refund instruction that does not generate additional costs for the Customer before making the refund (e.g. in the declaration of withdrawal).
The Store may withhold the refund of payments received from the Buyer until it receives the ordered goods back from the Buyer or the Buyer provides proof of sending them back, whichever occurs first.

§ 10 PERSONAL DATA PROTECTION

Provisions regarding the protection of Customers' personal data by the Seller can be found in the Privacy and Cookies Policy posted on the Store's website.

§ 11 FINAL PROVISIONS

A VAT invoice or other settlement document compliant with applicable tax regulations is issued for every Product sold by the Store. The VAT invoice is delivered electronically to the email address provided by the Customer or in traditional form upon delivery of the goods. Acceptance of the Terms and Conditions also constitutes consent to the sending of invoices in electronic form.
Polish law shall apply. Disputes arising between the Customer and the Seller shall be resolved by the court having jurisdiction over the Seller's registered office, provided that, in the case of Consumers, such disputes shall be resolved by a court having jurisdiction pursuant to the provisions of civil procedure. These Terms and Conditions shall be governed by and construed in accordance with Polish law. These Terms and Conditions do not limit any consumer protection rights that the user may be entitled to under mandatory provisions in their country of residence.
The Seller reserves the right to change the Terms and Conditions. The Seller will notify registered Customers of any changes to the Terms and Conditions by email, with the right to terminate the contract within 14 days. Changes to the Terms and Conditions will take effect 14 days after notification. Orders placed before the effective date of changes to these Terms and Conditions will be fulfilled based on the provisions in force on the date the Order was placed.

Appendix No. 1

SAMPLE FORM FOR WITHDRAWAL FROM A DISTANCE SALES AGREEMENT

Place, date................

.............................................

Name, address, telephone number

MATHILDE Sp. z o. o.

Witkowice Street 1

78-100 Kołobrzeg

Statement

on withdrawal from a distance sales contract

I ........................................ hereby withdraw from the sales contract for the following products:

- .................................…..........…..........…..........…..........…....

I confirm that I am returning products in accordance with the Act of 30 May 2014 on consumer rights.

The contract concerns order no. ...............................................

Date of receipt of goods ................................................................

Bank account number (to which the refund will be made):

...................................................................................................

Signature of the Consumer or Entrepreneur about consumer rights

Statute

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